Privacy Policy

1. Scope

This policy applies to Heard’s app, website, waitlist, support communications, and beta testing in Canada and the United States. It does not govern third-party restaurants, websites, maps, or services that have their own privacy practices.

2. Information Heard may collect

Account and profile information

Name, username, email address, age or date-of-birth information used to confirm eligibility, profile photograph, account identifiers, settings, privacy preferences, waitlist status, and launch-communication preferences.

Restaurant, food, and preference information

Places visited or saved, ratings, reviews, rankings, dishes, menu selections, photographs, receipt images, receipt items and prices, meal logs, favorite cuisines, dietary preferences, allergens, restrictions, and estimated calories or macronutrients.

Social and planning information

Critic connections, messages, group chats, polls, invitations, plans, comments, shared restaurant cards, and other content you choose to create or share.

Location and map information

Approximate or precise location when you grant permission, location-based search queries, selected destinations, and map interactions. You can change location permission in iOS Settings.

Health information

With your express Apple Health permission, Heard may write eligible nutrition information, such as estimated dietary energy and macronutrients, to HealthKit. If a feature requests read access, the exact categories appear in Apple’s authorization screen. Heard only accesses categories you authorize.

Technical and web information

Device type, iOS and app version, language, diagnostic information you submit to support, IP address, server request information, website form submissions, and basic security logs. When Heard uses Apple WebKit to display or retrieve live web content, the destination website may receive the requested URL, IP address, and standard web request information.

3. Sources of information

• Information you enter, upload, photograph, review, message, or submit.
• Device permissions and Apple services you choose to enable, including HealthKit, CloudKit/iCloud, Siri, and Maps.
• Restaurant, menu, map, and public web information displayed through the app.
• Your Critics and other users when they message, tag, invite, or interact with you.
• Supabase when you use the Heard website waitlist or related website forms.

4. How Heard uses information

• Create and maintain your account and profile.
• Provide personalized restaurant, food, and nightlife recommendations.
• Calculate Heard Matches and explain recommendation signals.
• Enable reviews, rankings, messages, polls, plans, sharing, and Critic connections.
• Scan receipts and calculate individual shares, tax, fees, and tips.
• Estimate meal nutrition, identify possible dietary conflicts, and sync authorized nutrition data with Apple Health.
• Provide nearby discovery, maps, directions, Siri actions, and live web content.
• Operate the waitlist, send launch communications you requested, answer support requests, maintain security, prevent abuse, and comply with law.
• Test, troubleshoot, and improve Heard during beta and after release.

Heard does not sell personal information, build advertising profiles, or use HealthKit information for advertising. You may withdraw from launch emails at any time using an unsubscribe method in the message or by contacting Heard.

5. Services, processors, and disclosures

Heard may also disclose information when required by law, to protect users or the service, to investigate fraud or abuse, or as part of a business transfer where the recipient assumes applicable privacy obligations. Heard does not intentionally send HealthKit information, messages, or receipt contents to Supabase or destination websites.

6. Health and dietary information

HealthKit access is optional and permission-based. Heard uses authorized nutrition information only to provide health or fitness functionality requested by you. Heard does not sell HealthKit data, use it for advertising, or disclose it to third parties except where you expressly direct a permitted health or fitness service or where disclosure is legally required. Estimated calories, macros, ingredients, allergens, and dietary warnings may be incomplete or inaccurate and are not medical advice.

7. Visibility and user content

Reviews, posts, photographs, rankings, and profile information may be private, visible to Critics, or public depending on the control selected and the feature involved. Messages, private groups, and polls are intended for participants, but recipients may copy or share what they receive. Do not submit information you do not have permission to share.

8. Retention and security

Heard retains information only for as long as reasonably necessary to provide the service, maintain the account, satisfy your chosen settings, resolve disputes, enforce agreements, protect security, and meet legal obligations. CloudKit/iCloud data generally remains until you delete it, delete the associated account, or Apple removes it under its rules. Waitlist information is retained until launch communications are completed, you unsubscribe, or you request deletion. Some security logs and backups may remain for a limited period after deletion.

Heard uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information. No electronic service can guarantee absolute security.

9. Cross-border processing

Apple, Supabase, destination websites, and their service providers may process information in Canada, the United States, or other countries where they operate. Information processed outside your province, state, or country may be subject to the laws and lawful access rules of that jurisdiction.

10. Your choices and privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, a copy of information, withdrawal of consent, restriction of certain processing, or an appeal of a denied request. Heard does not discriminate against users for exercising applicable privacy rights.

• Manage location, Health, Siri, photo, camera, and notification permissions in iOS Settings.
• Change sharing controls in Heard where the feature provides them.
• Request access, correction, deletion, or withdrawal of consent by emailing heardappsupport@gmail.com.
• Request account deletion through Heard’s account settings when available in the public release, or use the process described on the Support page.

Heard may verify your identity before completing a request. If a request is denied, you may reply and ask for an appeal. Canadian users may also contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator. U.S. users may contact the appropriate state regulator.

11. Age requirements and minors

Heard is not intended for children under 13, and Heard does not knowingly collect personal information from anyone under 13. Users aged 13 through the age of majority may use Heard only with permission from a parent or legal guardian where required by law. If you believe a child under 13 provided information, contact Heard so it can be investigated and deleted.

12. Changes to this policy

Heard may update this policy as the beta, app features, providers, or laws change. Material changes will be identified by a new effective date and, when required, additional notice or consent.

13. Contact Heard